Refund policy

Refund Policy for Customized Pre-Orders:

All customized pre-orders are final sale. Refunds will not be given for order cancellations during the production process.

The AVERAGE timeline for delivery on pre-orders is 12 weeks. Actual delivery times have ranged from 6 weeks to 20 weeks, however most fall between the 10-14 week mark. Orders will not be eligible for cancellation unless they reach 26 weeks from the order date before completion. Any custom order or pre-order spanning longer than 26 weeks due to request of the client resulting from an order change or alteration is not eligible for cancellation. 

Fully custom orders including custom colors, fully hand tied caps, or changes to cap construction from standard offering may experience additional delays in delivery timeline.

Refund Policy for Stock Wigs and Toppers:

Wigs and toppers are eligible for return within three days of order receipt, day one being the day the item is received with confirmed tracking.  Customer is responsible for return shipping with insurance and tracking. The return must be postmarked by the third day, or it will be sent back. All returns must be requested and approved by emailing returns@wavehaircollection.com.

All returns are subject to a either a 10% restocking fee, or a one time exchange for store credit less shipping cost. The 10% restocking fee covers the cost of shipping, payment processing fees, washing/restyling hair, relisting, and packaging.

To be eligible for return, hair must be in the condition it was received. Using products, styling with heat, cutting lace, washing, or altering in any other way will render the wig or topper ineligible for return. Item must be returned in original packaging.

Discounted wigs and toppers, or those purchased using promo codes are final sale unless otherwise specified. If any customizations are requested prior to shipping such as a cut or rooting of a stock piece, it is also final sale. 

The wig or topper will be inspected upon receipt to ensure it has not been altered or damaged in any way. Refund will be applied to original form of payment. If Wave Hair Collection receives an item for return that has clearly been altered, the item will be sent back to the customer.

There are no exceptions to the return/refund policy. Wave Hair Collection can not be responsible for the care and handling of our wigs and toppers while outside of our store. We know that your hair piece is an investment, and this helps us to keep our quality standards high.

Order cancellations will be subject to the refund policy above.